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zenloop

Name: zenloop
Rating: 4.5 (2 reviews)

By zenloop GmbH

898 Interested

Highlights : About zenloop

Net Promoter Score (NPS) Platform

Listen, Analyze and Act on NPS-Feedback

Data visualization

Real-time feedback

Live feed dashboard

Customer segments

About zenloop

zenloop manages the entire feedback cycle and empowers companies to leverage the results of quantitative and qualitative customer feedback. Our Net Promoter System® (NPS) software uncovers scope for improvement by smartly leveraging the power of artificial intelligence and self-learning algorithms. In other words, zenloop analyzes your performance and increases customer satisfaction by meticulously measuring and tracking the Net Promoter Score. The software is self-explanatory: Conduct an NPS survey at any customer touchpoint and investigate the shopping experience. This allows you to address the voices of (un)happy customers, increase CLV and prevent churn. That’s why leading online retailers like Deichmann, About You, Depot, Outfittery or Douglas choose zenloop as an effective solution to strengthen customer loyalty.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,German

Platforms

Product Details

Features

Net Promoter Score (NPS) Platform

Multi-Channel Surveys via Web, Mail (+each embedded) & Link

Alerts for Incoming Feedback

Data visualization

Multi-channel

Search functionality

Live feed dashboard

Feedback collection

Testing management

Surveys & feedback

Customer experience management

Benefits

Target critical customers and take personalized actions

Detractors often show low expectations towards companies. Applying personalized win-back actions offers great potential to improve customer relationships and allows for turning detractors into promoters.

Real-time feedback as a live feed inspires every employee

Live feeds are the perfect dashboard to build a customer centric culture. Put it up on a big screen in the office and watch engagement and morale in your organization go up!

Smart labels identify churn drivers in customer comments

Automatically analyze customer feedback using smart labels to identify reasons for customer churn. As a result, it is possible to cluster feedback across multiple clusters and apply thematic filters.

Activate loyal promoters for free referrals

Referrals are the key marketing channel. Satisfied customers and loyal promoters can be activated as brand ambassadors for referrals to friends and family. By asking for positive reviews on rating portals, companies boost their referral marketing and thus their reputation.

Configure the alarm system and immediately forward critical issues internally

Email alerts route certain customer feedback to responsible employees immediately. Set up regular email digests to stay tuned how customer relationships improve over time.

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