Zendesk is a suite of support apps that helps transform your customer service into agents for customer retention and lead source. It has one of the most flexible plan structures, making it ideal for business of any size.
Zendesk is a suite of support apps that helps transform your customer service into agents for customer retention and lead source. It has one of the most flexible plan structures, making it ideal for business of any size.
Specifications
Business Size
Mid-Market
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Robust reporting & advanced analytics
Email compliance archive
Screencasting
Multiple ticket forms
Multi locale (timezone and languages)
Multi-brand support with linked accounts
Community forums
Public and private forums
Real time updates
Custom roles & permissions
Group rules and macros
SSO with Twitter, Facebook, Google and SAML
SLA management
Over 100 out-of-the-box integrations with 3rd party apps
Overview dashboard
Flexible ticket management with automated workflow
Export ticket views to CSV
Multi-channel support: email, web, phone, chat, social media
Benefits
Fastest way to great customer support
The fastest way to great customer support. Rapid setup and deployment.
Quality of customers interactions
Increase and improve the quality of customers interactions.
Support your customers across any communication channel
Support your customers across any communication channel including web, email, chat, and social media
Improve support team productivity and morale
Powerful reporting and advanced analytics including 20+ ready to use reports and dashboards.
Quick and easy adoption
No training required. Easy to onboard new agents.
Low TCO and month-to-month payment options.
Secure, reliable, and scalable solution that will meet the demands of your growing business.
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