Ytel is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices. Users have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.
Ytel is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices. Users have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Customer Profile Creation & Management
Call Recording
Queue Priority Routing
Transfer Calls To Specific Agents
Campaign Specific Caller ID
Inbound Campaign Reporting
Contact Management
Integration With Salesforce, Sugarcrm And Zendesk
Lead Capture
Lead Management
Real Time Agent Reporting
Integrated Online Reporting
Callback Scheduling
Automatic Call Distribution
Monitors Contact Center Calls
Open API
Call Results
Benefits
Outbound Calls
Predicatively call customers and maximize agent productivity by reducing wait time between calls.
Inbound Calls
Robust features to power inbound calls including Automatic Call Distributor (ACD), IVR, and custom call queues.
Call Recordings
Record calls for quality control and tracking purposes.
Agent Scripting
Define agent responses to create predictable conversations that meet the needs of sales and support expectations.
DNC Safeguards
Rest easy knowing your campaigns are running compliantly with real-time DNC scrubbing.
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