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Ytel Software

Name: Ytel Software
Rating: 4.5 (2 reviews)

By Ytel

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Highlights : About Ytel Software

Customer Profile Creation & Management

Call Recording

Queue Priority Routing

Transfer Calls To Specific Agents

About Ytel Software

Ytel is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices. Users have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Customer Profile Creation & Management

Call Recording

Queue Priority Routing

Transfer Calls To Specific Agents

Campaign Specific Caller ID

Inbound Campaign Reporting

Contact Management

Integration With Salesforce, Sugarcrm And Zendesk

Lead Capture

Lead Management

Real Time Agent Reporting

Integrated Online Reporting

Callback Scheduling

Automatic Call Distribution

Monitors Contact Center Calls

Open API

Call Results

Benefits

Outbound Calls

Predicatively call customers and maximize agent productivity by reducing wait time between calls.

Inbound Calls

Robust features to power inbound calls including Automatic Call Distributor (ACD), IVR, and custom call queues.

Call Recordings

Record calls for quality control and tracking purposes.

Agent Scripting

Define agent responses to create predictable conversations that meet the needs of sales and support expectations.

DNC Safeguards

Rest easy knowing your campaigns are running compliantly with real-time DNC scrubbing.

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