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Ytel Platform

Name: Ytel Platform
Rating: 4.5 (2 reviews)

By Ytel

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Highlights : About Ytel Platform

Transfer calls to specific agents

Campaign specific caller ID

Integration with Salesforce, SugarCRM and Zendesk

Real time agent reporting

Callback scheduling

Monitors contact center calls

About Ytel Platform

Ytel Contact Center is ideal for businesses with 5 or more agents. Ytel Contact Center was built to optimize the efficiency of your outbound calling and incorporate advanced ways to reach your prospects to convert them into customers. Ytel is a registered telephone carrier and we bring decades of experience in the telecom industry, and proprietary technology, over to software. Servicing tens of thousands of businesses and users, network quality, reliability, and customer service is what sets us apart. Our specialty is custom featured developed over the years geared for the lead gen industry. Our Tech is great, our price is better, and we have the right team to work with you on getting setup and being successful from day 1.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Customer profile creation & management

Call recording

Queue priority routing

Transfer calls to specific agents

Campaign specific caller ID

Inbound campaign reporting

Contact management

Integration with Salesforce, SugarCRM and Zendesk

Lead capture

Lead management

Real time agent reporting

Integrated online reporting

Callback scheduling

Automatic call distribution

Monitors contact center calls

Open API

Call results

Benefits

Depending on the business model of the customer, Ytel Contact Center is tailored to meet the requirements of multi-location as well as traditional contact centers.

Ytel Cloud Contact Center provides real time agent performance and call statistic reports.

The solution analyzes a contact center’s performance and guides managers on the best ways to improve KPIs.

Automatic call distribution (ACD), dynamic queueing and skill based call routing are some of X5 Cloud Contact Center's key features.

Ytel Contact Center's advanced speech-to-text technology enables the efficient transcription and upload of audio and video files.

A built-in and fully integrated Velocity Payment System enables agents to process payments, search transactions, create and manage customer profiles, and more.

The solution requires only basic equipment for agents (internet connection, headset and computer).

Automatically leave a voicemail, email, or text message when people don't answer. Plus CRM integrations and rapid deployment help get you up and running in weeks, not months or years.

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