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Ytel Contact Center

Name: Ytel Contact Center
Rating: 4.5 (2 reviews)

By Ytel

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Highlights : About Ytel Contact Center

Outbound Calls

Inbound Calls

Automated Nurturing

Call Recordings

Agent Scripting

About Ytel Contact Center

Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications. The solution offers features including automated call distribution, auto-dialing, voice response and a scripting module. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices. Users have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries. Filters are malleable for businesses to prioritize the analytics that is valuable to them while call recordings, lead reviews, and contact searches are available as standard applications. YTel Contact Center provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Outbound Calls

Predicatively call customers and maximize agent productivity by reducing wait time between calls.

Inbound Calls

Robust features to power inbound calls including Automatic Call Distributor (ACD), IVR, and custom call queues.

Automated Nurturing

Automatically nurture leads by scheduling voicemails, emails, and text messages to get sent based on the disposition of your leads.

Call Recordings

Record calls for quality control and tracking purposes.

Agent Scripting

Define agent responses to create predictable conversations that meet the needs of sales and support expectations.

DNC Safeguards

Rest easy knowing your campaigns are running compliantly with real-time DNC scrubbing.

Skill-based Routing

Routing calls to the best agent currently available improves agent productivity and drastically increases closed deals.

Time Zone Protection

Establish a local presence by using a number in the area code of your choice.

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