Ytel is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.
Ytel is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Customer profile creation & management
Call recording
Queue priority routing
Transfer calls to specific agents
Campaign specific caller ID
Inbound campaign reporting
Contact management
Integration with Salesforce, SugarCRM and Zendesk
Lead capture
Lead management
Real time agent reporting
Integrated online reporting
Callback scheduling
Automatic call distribution
Monitors contact center calls
Open API
Call results
Benefits
Multi-location as well as traditional contact centers
Depending on the business model of the customer, Ytel Contact Center is tailored to meet the requirements of multi-location as well as traditional contact centers.
Provides real time agent performance
Ytel Cloud Contact Center provides real time agent performance and call statistic reports.
Contact center’s performance and guides managers
The solution analyzes a contact center’s performance and guides managers on the best ways to improve KPIs.
Automatic call distribution (ACD)
Automatic call distribution (ACD), dynamic queueing and skill based call routing are some of X5 Cloud Contact Center's key features.
Ytel Contact Center's advanced speech-to-text technology enables the efficient transcription and upload of audio and video files.
fully integrated Velocity Payment System
A built-in and fully integrated Velocity Payment System enables agents to process payments, search transactions, create and manage customer profiles, and more.
Requires only basic equipment for agents
The solution requires only basic equipment for agents (internet connection, headset and computer).
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