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Yonyx

Name: Yonyx
Rating: 4.5 (2 reviews)

By Yonyx

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Highlights : About Yonyx

Improvement in First Call Resolution

Guides accessed from within CRM system

Completely responsive design

Linear & Non-linear knowledge

Mobile access for field technicians & sales

About Yonyx

One of the best and powerful cloud-based platform of Yonyx software for improved consistency customer service and providing need to fast, simple, effective and measurable aspirational. It is system manage entire network and perfect guided customer interaction.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,German,Spanish,French,Portuguese,Russian,Japanese,Arabic

Platforms

Product Details

Features

Improvement in First Call Resolution

Guides accessed from within CRM system

Excellent solution for HR self service content

Embed Yonyx guides into any website

Improve consistency of service delivered

Linear & Non-linear knowledge

Decision tree driven guidance & enforcement

Mobile access for field technicians & sales

Benefits

Reduction in AHT (Average Handle Time)

Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)

Improvement in CSAT

Reduction in Training Costs

Deflection of calls by effective customer self service

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