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xSellco Helpdesk

Name: xSellco Helpdesk
Rating: 4.5 (2 reviews)

By xSellco

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Highlights : About xSellco Helpdesk

Integration to all the biggest marketplaces

Integration to all leading shopping carts and ecommerce web platforms

Contact Us widget for live chat

Integration of Facebook and Twitter profiles to your team inbox

Centralized dashboard for all customers

Tracking shipping status

About xSellco Helpdesk

XSellco Helpdesk is help desk software designed for e-commerce sellers that supports multichannel marketplaces. xSellco offers over 60 e-commerce integrations and centralizes customer support queries from webstores, marketplaces like Amazon, eBay, Walmart, Newegg and Allegro and social channels into one dashboard. Product, order details, delivery information and previous communications are automatically attached to every incoming query. This solution also prioritizes users’ queries based on the message urgency.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Tracking shipping status

Customizable message templates

Auto responder

Listings

Ticket queries

External messages

Folders

Rules

Prioritized inbox

User permissions

Ticket heatmap

Response time reports

Team performance reports

Ticket volume reports

Security

Collision detection

Inbox filters

Unlimited number of users

Internal notes

Mobile app

Benefits

You can deal with all tickets fast

Once it arrives, the ticket can be assigned to a particular team member, or be distributed among them and solved by the first available agent. Having in mind that the dashboard comes equipped with customer information, agents find it incredibly easy to offer fast and reliable support. The volume of tickets you receive per day won’t really matter – every client can usually be served promptly, and on time.

Powerful reporting features

xSellco is also a smart reporting choice. If you wish to turn customer support into operable business intelligence, trigger the system’s capacity to generate team performance reports whenever you need them. You can also customize your reports, and summarize information related to ticket volume, heatmaps, response times, or other important metrics that define the quality of your customer support and depict trends. Reporting within this system is made easy because it stores all relevant cases in a centralized database, where allowed users can search content with numerous filters, follow purchase and shipping histories, and even detect trends related to their own performance. If you’re the admin of this system, you can explore the roles and permissions you can assign to your team members, and decide who is going to access data, and in which way. Generally speaking, access won’t be a problem knowing how mobile-friendly xSellco products usually are.

Great translation

xSellco is made available to businesses from all scales and industries, but we found it to be ideal for growing retail businesses. Expanding with this system is easy, as it automatically translates messages into almost any language, and helps you respond in a language/channel preferred by your client. As you already know, there aren’t that many help desk systems that can do the same.

A wide range of useful tools

Speaking of unique features, we should definitely mention the collision detection, internal notes, prioritization, and external communication, as well as the ability to customize your own messages, tag users, and choose channels to promote support. The system will also offer you the ability to track shipping status, use smart tags and auto responders, and what is most important – to contact you customers live with the Contact Us widget.

Unified dashboard and flexible integrations

xSellco Helpdesk will eliminate the need to worry where your queries are coming from, because all support channels (including social networks) will be accessible from the single dashboard. To make matters even better, you will be able to integrate this system with all marketplaces where you’re operating, be it Amazon, Magento, Shopify, eBay, or any other. Among integrations, you will also discover seamless connections to popular eCommerce, accounting, and shopping cart web platforms.

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