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Xperience

Name: Xperience
Rating: 4.5 (2 reviews)

By Altitude Software

936 Interested

Highlights : About Xperience

Customer accounts

Self service portal

Workflow management

Automated scheduling

Progressive dialing

Security auditing

About Xperience

Xperience is a cloud-based contact center solution that gives contact centers greater business agility and the power to provide excellent customer experience. Xperience has a high availability storage network and 24/7 system maintenance, ensuring that operations are never disrupted. Xperience is a complete, modular solution that scales up and down as required by individual business needs, adapting to the quick growth or reduction of services. Xperience unifies all touch points throughout the contact center, enabling the company to deliver consistent service to each customer regardless of the contact channel used. The solution caters for small companies without budget to invest in essential modules such as ACD or IVR, as well as large companies looking for a functional alternative to on-premise options. Xperience allows for fast infrastructure ramp-up without the cost of technology ownership and IT resources.

Specifications

Business Size

Small

Customization

Yes

Deployments

Premise

Language Support

English,French,Portuguese,Spanish

Platforms

Product Details

Features

Customer accounts

Customer database

Self service portal

Shared contacts

Voicemail

Workflow management

Automated scheduling

Call monitoring

Call Center management

Campaign analysis

Call Scripting

Progressive dialing

Auto-Dialer

Live chat

Sales Orders

Security auditing

Benefits

Scalability

Xperience can scale up or down according to individual business requirements. The software adapts to meet changing demands.

High availability

Xperience stores and backs up company data safely and securely. Even in extreme cases such as natural disasters, the system is up and running very quickly, restoring operations to minimize down time and loss of productivity.

Business agility

Xperience allows companies to create new modules and values propositions to improve business with no software investment. The solution is managed entirely by Altitude who also provide automatic software updates.

Security

Xperience abides by strict cloud industry regulations, such as ISO security standards, and is also subject to regular security audits. Altitude give clients total confidentiality of their business.

Zero CAPEX

Zero upfront investment (free of capital expenditures) allows companies to start and end projects without spending any money.

Payment model

Xperience grants all kinds of companies, from SMEs to large business enterprises, access to best of breed contact center technology.

Remote

Companies are not bound to a physical location to store servers and other tools. Employees can work from anywhere, provided they have access to internet.

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