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XenCALL Predictive Dialer CRM

Name: XenCALL Predictive Dialer CRM
Rating: 4.5 (2 reviews)

By XenCALL

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Highlights : About XenCALL Predictive Dialer CRM

ACD (Automatic Call Distribution)

API Capabilites

Blended Inbound/Outbound Dialing

Call Recording

Caller ID Proximity Matching

CRM Built In

Dispositions and Queues

Dynamic Call Scripts

FCC/FTC Compliance

About XenCALL Predictive Dialer CRM

XenCALL is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features include automatic call distribution, interactive voice response, auto dialing, scheduling, performance analytics and call center scripting. XenCALL includes blended channels with unrestricted inbound and outbound calling. Users can also record all inbound and outbound calls or selected calls only, prioritize inbound queues and select a ring configuration to strategically distribute calls to agents. Agents can also intercept inbound calls from the leads they initially contacted.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Reporting and Analytics

Secure Encryption and Firewall

Third-Party Lead Posting/Verification

CRM integration

Quality Management

Call Routing

Call Recording

Application Integration

Applications Management

Real Time Monitoring

Live chat system

Compliance Management

Real Time Reporting

Conferencing

Call Monitoring

IVR / Voice Recognition

Predictive Dialer

Campaign Management

Automatic Call Distribution

Computer Telephony

Blended Call Center

Call Logging

Call Scripting

Escalation Management

Inbound Call Center

Manual Dialer

Outbound Call Center

Progressive Dialer

Queue Manager

Virtual Call Center

Workforce Management

Benefits

Configure dialer speeds to call multiple channels

Configure dialer speeds to call multiple channels in the background and optimize calls per agent to customize call ratios.

Automatically prioritize outbound dialing lists

Automatically prioritize outbound dialing lists and organize leads to suit workflow processes, with custom dispositions and queues, plus lead targeting based on lead status and custom criteria.

Create and customize multiple IVRs

Create and customize multiple IVRs based on dynamic rules, including time of day and caller options.

Configure unlimited inbound queues and prioritize them

Configure unlimited inbound queues and prioritize them via a ring configuration to strategically distribute calls to agents.

Monitor all agents in real time via a live floor map

Monitor all agents in real time via a live floor map of your sales team and listen, whisper or barge in on calls

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