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Work and Track Mobile

Name: Work and Track Mobile
Rating: 4.5 (2 reviews)

By NEO Managing Mobility

920 Interested

Highlights : About Work and Track Mobile

Control your team

Know the location and activity of each displaced worker

Improve your customer service

Optimize service allocation and reduce time and delays.

React on time

Act immediately on emergencies, warnings and alarms previously configured.

Customize your Work & Track Mobile

Design your application according to the needs of your business.

Define processes and forms

Include all the processes, activities and forms you need.

Connect with your customers

Inform your customers and get to know their tastes and opinions better.

About Work and Track Mobile

Work&Track Mobile is a cloud-based field service management solution offered by NEO Managing Mobility. The platform is used across industries such as utilities and logistics. Work&Track Mobile allows users to schedule and dispatch tasks to employees. They can mark service points on a map to show planned routes for technicians. They can also design service provision forms using a drag and drop feature. Staff permissions can be set up based on the organization structure. Service validation signatures and barcode scanning are supported as well. In addition, Work&Track Mobile allows users to customize process workflows and task execution. Field agents can upload photos and videos in their work reports. The solution integrates with other platforms such as Alfresco, SharePoint and SAP. Native Android and iOS applications are available. The solution is available on a monthly subscription basis and support is provided via phone and email.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

FIELD SERVICE SCHEDULING

Prepare and distribute the tasks to your team in advance, so they start the day knowing the plan.

ROUTE MANAGEMENT AND OPTIMIZATION

Plan and optimize travels. Evaluate stop times and global travel times. Mark the service points and let the system show the best way to your technicians.

LOCATION AND PRESENCE CONTROL

See your team location at a glance and look for the technicians near the urgency you were notified just now.

USER MANAGEMENT

Register your users. Give permissions and segment the information they receive depending on their responsibilities. Group them based on your organization structure.

FORMS DESIGNER

Drag and Drop to easily design you own forms, and define the data you want and how you want it.

PROCESS DESIGNER

Easily design the workflow of your business processes. Set your team’s tasks execution order and get back their reports in the forms you designed.

SCREEN SIGNATURE

Your customers will sign on the device to validate the success of the service provision.

FILE UPLOAD

Get your team to upload photos, videos or PDF documents in their work reports for perfect task documentation.

CODE READING

Scan Barcodes or QR codes using smartphone or tablet’s camera to save time and avoid typos.

NAVIGATION

Your staff will arrive always on time thanks to the in-app navigator with off-line maps.

THIRD-PARTY INTEGRATION

System’s open web services allow seamless integration of the platform with your company systems: Alfresco, SharePoint, SAP, Spyro ERP, Documentum…

WORK&TRACK FLEET GPS

If you have a fleet, Work&Track fleet GPS integration will give you control and allow you to easily manage idle times, ubication and remote tacographs.

Benefits

Field task planning .

Route management and optimization .

Digital signature

Mobile payment gateway .

Support tasks with remote access .

Offline browser integration .

Automatic identification

Smart phone camera management

Secure messaging in real time.

Ability to work offline / without coverage .

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