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WizVille

Name: WizVille
Rating: 4.5 (2 reviews)

By WizVille

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Highlights : About WizVille

Multiple question types

Survey QR codes

Feedback collection

Real-time dashboard

Ticket-based customer dialogue interface

Customer interaction & feedback histories

About WizVille

WizVille is a cloud-based, all-in-one customer feedback collection and management platform which enables the measurement of customer satisfaction throughout the customer journey, including online reservations and purchases, in-store purchases, customer service, product use, and more. The software offers customizable surveys with multiple question types, a range of survey distribution methods, real-time dashboards, email and PDF reports, dissatisfaction alerts, action planning and monitoring, and a ticket-based customer dialog interface. WizVille allows businesses to collect customer feedback and reviews of stores, online purchases, pre- and after-sales service, and products. Surveys can be fully customized with multiple question types supported, including multiple choice, rating scales, open-ended questions, and net promoter score (NPS). Users can customize the design and URL of their surveys, and schedule them for distribution at any stage of the customer journey. Surveys can be delivered directly to customers via email or SMS, offered in-store through tablets or kiosks, integrated into WiFi hotspot signup processes, or accessed through URLs or QR codes on printed materials.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,Spanish,French

Platforms

Product Details

Features

Multiple question types

Automated email & PDF reports

Feedback collection

Custom survey URLs

Real-time dashboard

Action plans

Ticket-based customer dialogue interface

Customer interaction & feedback histories

Review publishing to websites & social accounts

Benefits

Feedback collection

Feedback can be collected at any stage of the customer journey, to provide reviews of products, pre-sales service, in-store and online purchase experiences, and after-sales service.

Custom surveys

Survey designs and URLs can be customized, and a variety of question types are supported including multiple choice, rating scales, net promoter score (NPS), open-ended questions, and more.

Ticket-based customer dialogue interface

The ticket-based customer dialog interface enables collaborative solving of customer issues, with interaction and feedback history tracking for each customer, and the ability for customers to respond via email or a dedicated web page.

Trustville integration

Positive customer feedback can be promoted by publishing Trustville-verified reviews to company websites, product pages, or social channels, with dedicated Trustville pages for each point of sale and listing of reviews on search engines including Google.

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