WELL

About WELL

WELL is a communication platform designed for patients and healthcare organizations which supports live chat, email, phone and text. The solution enables users to send alerts and notifications for appointment reminders, transportation, recalls, revenue cycles, patient satisfaction surveys, population health records, and more. Primary features of WELL include a configurable workflow, automated messages, custom forms, reminders, a unified platform for communication management, appointment type builder, live person-to-person interactions, and personalized physician messages. The platform also allows users to leverage EMR information, including appointment time/date, office location, and physician name. WELL comes with integrated connectors, enabling users to view patient EMR activity and audit logs from a unified database.