WebPunch is an online reputation management solution for monitoring, collecting, managing, and responding to customer reviews. WebPunch’s proprietary software identifies what customers see as the strengths and weaknesses of each brand, and the team of reputation masters respond to reviews on behalf of clients, with interactive responses designed to represent clients and brands in the most favorable light. Users are automatically notified when new reviews are posted, and all users can track how well their organization follows up on reviews and takes action to increase customer satisfaction.
WebPunch is an online reputation management solution for monitoring, collecting, managing, and responding to customer reviews. WebPunch’s proprietary software identifies what customers see as the strengths and weaknesses of each brand, and the team of reputation masters respond to reviews on behalf of clients, with interactive responses designed to represent clients and brands in the most favorable light. Users are automatically notified when new reviews are posted, and all users can track how well their organization follows up on reviews and takes action to increase customer satisfaction.
Specifications
Business Size
Startup
Customization
Yes
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Customer review platform
Review monitoring
Social media monitoring
Response management
Customer feedback collection
Online reviews
Online monitoring
Review alerts
Real-time reputation overview
Business listings
Automatic notifications
Review automation
Benefits
All users can track how well their organization follows up on reviews and takes action to increase customer satisfaction.
Users are automatically alerted by WebPunch whenever new reviews are posted.
Users can access an overview of their online reputation in real-time, and reviews can be filtered to identify trends.
WebPunch’s Reputation Masters can respond to reviews on behalf of brands, to both positive and negative reviews.
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