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VPI Capture

Name: VPI Capture
Rating: 4.5 (2 reviews)

By Voice Print International

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Highlights : About VPI Capture

Unified call recorder for VoIP, TDM and hybrid environments

Tag searchable CRM / CAD data to call recordings

Call and screen data interaction recording

Playback and reporting capabilities

Monitor live calls across multiple locations

Save, email or export single or multi-recording interactions

About VPI Capture

VPI Capture is an intelligent call and screen data interaction recording platform that can be used in virtually any environment to record multimedia interactions across multiple locations. The solution enables search, playback and reporting capabilities on an open web architecture, and includes an optional Fact Finder toolkit which helps automatically tag data and events to call recordings for actionable insights and improved classification. With VPI Capture, users are able to capture custom call criteria with each recorded call, such as time, date, channel, agent, length of call, inbound/outbound tags, and more. Users can search by any combination of custom criteria captured with each call to locate, playback and share single recordings or groups of multimedia interactions. Personalized web dashboards with built-in metrics provide businesses with insight into customer interactions, allowing users to drill through layers of information within reports and charts. At-a-glance heat maps and graphical displays help visualize business events such as call volumes, types or outcomes per agent or group, and more. VPI Capture’s Fact Finder tool automatically detects business and telephony screen events and tags them to recorded interactions, as well as assembles recordings into business-oriented categories in order to facilitate discovery and analysis. Users can define custom rules for any key performance indicator (KPI) and create automatic notifications to alert users of any abnormal events. Additional platform features include detailed audit trail logs for all user activity, end-to-end data encryption, and seamless integrations with Cisco, Mitel, Avaya, Aspect and more.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Call and screen data interaction recording

Record single-media or multimedia interactions

Automatically tag data and events

Unified call recorder for VoIP, TDM and hybrid environments

Data capture analytics

PCI DSS compliance

Open Web architecture

Playback and reporting capabilities

Custom call criteria

Search functionality

Tag searchable CRM / CAD data to call recordings

Filtered search

Real-time streaming

Monitor live calls across multiple locations

Graphical and tabular reports

Heat map visualizations

Group manually by ad-hoc criteria

Save, email or export single or multi-recording interactions

At-a-glance graphical displays

Third party integrations

Record interactions from multiple locations

Instant recall

HIPAA compliance

Customizable report templates

Real-time notifications

Benefits

Record multimedia interactions across any number of locations, and from a range of network configurations including VoIP, TDM and hybrid environments.

Monitor live calls with VPI’s real-time streaming technology, and automatically tag data and events for classification and analysis.

Gain rapid insight into customer interactions with VPI Capture's reporting tools including personalized web dashboards with built-in metrics and reports.

Assemble recordings into categories for targeted discovery and facilitate access to all communications such as events or cases including orders, service tickets, customer IDs, and more.

Search by any combination of custom criteria captured with each call to locate, playback and share interactions.

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