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Vonage Business Solutions

Name: Vonage Business Solutions
Rating: 4.5 (2 reviews)

By Vonage

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Highlights : About Vonage Business Solutions

Softphone and desktop apps

Conference calls

Call continuity

Local numbers

Customizable hold music

Paperless fax

Virtual receptionist

About Vonage Business Solutions

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

iOS and Android apps

Softphone and desktop apps

Conference calls

Call continuity

Local numbers

Customizable hold music

Paperless fax

Virtual receptionist

Voicemail transcription

Salesforce integration

Custom call tagging

Main company number

Call announce

Call recording

Call queue

Call pass

Dynamic caller ID

Cell phone integration

Voicemail-to-email

Call monitoring

Benefits

Busy Lamp Field (BLF)

Busy Lamp Field (BLF) allows users to see which phones on the system are in use, in real time. Each BLF key acts as speed dial to the associated phone.

Call announce whispers

Call announce whispers an audible call tag before the call is connected, informing users of the caller ID, and for calls forwarded to personal cell phones, an announcement that the incoming call is a business call, to ensure a professional answer.

Call continuity reroutes calls

Call continuity reroutes calls to a backup number in the event of loss of power or Internet connection, preventing service interruption and dropped calls.

On-demand recording

Company-wide recording is controlled by system administrators, with files downloadable and shareable by email. On-demand recording allows users to record important calls to verify conversation details or take accurate notes, and works with the mobile app.

Creating virtual departments with every extension ringing

Call groups can be set up, creating virtual departments with every extension ringing simultaneously for an inbound call to ensure that no inbound calls are missed.

Voicemail-to-email and voicemail transcription

Voicemail-to-email and voicemail transcription enable users to check their voicemail from their PC and phone, check messages when it is not possible to take a call, and forward voicemails via email.

Vonage Business cloud technology

Vonage Business cloud technology supports conference bridge, allowing up to 30 users to participate in a single call, on a dedicated number, with no need for a third-party conferencing system.

Work smarter with Vonage Business Cloud, our unified communications platform

seamlessly connect via voice, chat, text messaging or video, virtually anywhere. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter.

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