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Vocalcom Cloud Contact Center

Name: Vocalcom Cloud Contact Center
Rating: 4.5 (2 reviews)

By Vocalcom

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Highlights : About Vocalcom Cloud Contact Center

Tight IVR/ACD Integration

Click to Call Meeting, Click-to-chat, Click-to-video

Automatic CTI Screen Pops

Multichannel Skills-based routing

Predictive, Progressive and Preview Dialing

Real time contextual routing

Customer feedback Software & NPS

About Vocalcom Cloud Contact Center

Vocalcom is a web-based contact center software solution for managing multi-channel customer experience. The software is designed to manage customer interactions as a single conversation, regardless of whether they occur via one channel or across different channels. The system is cloud-based. Users can add agents, customize reports and design IVRs. Vocalcom supports voice, email, chat, SMS, Facebook and Twitter within a web-based agent console. It offers predictive dialing and real-time contextual routing.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Tight IVR/ACD Integration

Click to Call Meeting, Click-to-chat, Click-to-video

Automatic CTI Screen Pops

Multichannel Skills-based routing

Predictive, Progressive and Preview Dialing

Real time contextual routing

Customer feedback Software & NPS

Internal knowledge base

Social media customer engagement

Simply configure, provision and monitor your call center

Social monitoring and engagement

Context Based Call Scripting

Dynamic call & screen recording

Single Click Agent Monitoring and Reporting

Proactive Service Notifications

Complete browser-based multichannel agent desktop - WebRTC

Out-of-the-box CRMs integration

No Hardware to Buy.Total Security and Reliability

Massively scalable, communication-rich, and user-focused

Workforce Optimization & Quality Management

Tailor your reports to see the data and call center KPIs

Integrate with Over 20 Applications.

Benefits

Sales faster and deliver customer service

Vocalcom helps thousands of customers worldwide to grow sales faster and deliver customer service with unmatched speed, simplicity and manageability.

A complete call center solution

A complete call center solution. All the functionality of enterprise-level call center software within your computer's browser. No more waiting for technical specialists to set up and make changes.

To make your agents more productive

Enter the Vocalcom Cloud, designed from the ground up to make your agents more productive.

Efficiently improve the customer experience

Efficiently improve the customer experience by supporting multiple channels in a single agent workspace

Continuously improve the performance and quality of your workforce

Continuously improve the performance and quality of your workforce with ongoing analytics, coaching, surveys, and more

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