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Vivocha

Name: Vivocha
Rating: 4.5 (2 reviews)

By Vivocha

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Highlights : About Vivocha

Boost online sales

Increased conversion rates and higher average transaction value will boost your online sales.

Increase productivity

Reduce interaction time and redundant calls by supplying contextual information to the contact center agent.

Reduce service costs

Increased productivity reduces service costs while keeping your online guests happy

About Vivocha

Vivocha is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website Mobile or messaging app, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center. More than 200 companies around the world, including ING, Crédit Agricole, L’Occitane, AXA, Genertel, Allianz, TUI, National Bank of Kuwait, E.ON, Accenture, NewLook, BMW, trust Vivocha technology to improve their Online customer care processes. As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha dramatically reduces deployment time and integration cost, resulting in fast ROI.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,German,Spanish,Czech,Italian,Polish,Portuguese,Russian,Ukrainian,Turkish,Danish,Chinese,Japanese,Dutch,Swedish,Arabic,Hungarian,Indonesian,Irish,Korean,Norwegian,Taiwanese,Thai

Platforms

Product Details

Features

Multichannel Platforrm

Co-Browsing

Form Sharing

Proactive Engagement Rules

Macros & Canned Response

Open API

SSL Support

Page Pushing

Complete Customization of Services

Agents & Routing Management

Google Analytics Integrations

Ecommerce Integrations

Transcript Analysis & Data Export

Visitors Tracking History

Voice Call: Click to Call, Call Back Now & Later

Video Chat & Call

Benefits

Simplest and most efficient multichannel customer service platforms

Vivocha is one of the simplest and most efficient multichannel customer service platforms you could use to engage current and prospective clients, hosted in cloud, and tailored to respond to customer requests in real time, and with the right agent on board. Due to its speed and innovative character, Vivocha delivers personalized and highly flexible interaction which can impress every customer, using a unique combination of video and audio (VoIP), calls, chat, and similar collaboration means, as for instance co-browsing and sharing documents.

Powerful and very intuitive

Its web foundry is powerful and very intuitive, and takes less than 5 minutes after the customer’s landed on the page to establish communication and to provide assistance. Data is carefully stored and organized in an open database, where each agent can peak to find relevant information when fixing an issue, or communicate straight away with his colleagues to round up the best solution for the customer. The best thing about this database is that it is accessible from every device and every location, meaning that teams can stay connected even when working on few locations.

Vivocha is a cloud-hosted app

Which means that there are no installation or deployment costs involved, and the user doesn’t have to worry about updates and maintenance. Vivocha’s proactive team puts innovation high on their priority list, and make sure that you will keep up with latest trends even without any IT knowledge or experience. The team will be there for you from the very beginning, providing training and live support to assist you to surmount the modest learning curve.

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