Virtual Contact Center by 8x8 is a cloud-based call center solution for small to midsized businesses. In addition to call center functionality, this solution also supports other interaction mediums such as voicemail, email, web callback, web chat and more. Virtual Contact Center offers a universal queue feature that assigns interactions via skill-based routing. This directs customers to agents with the correct skill set, reducing transfers.
Virtual Contact Center by 8x8 is a cloud-based call center solution for small to midsized businesses. In addition to call center functionality, this solution also supports other interaction mediums such as voicemail, email, web callback, web chat and more. Virtual Contact Center offers a universal queue feature that assigns interactions via skill-based routing. This directs customers to agents with the correct skill set, reducing transfers.
Specifications
Business Size
Mid-Market
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Management tools
Benefits
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