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VeraSMART

Name: VeraSMART
Rating: 4.5 (2 reviews)

By Calero

965 Interested

Highlights : About VeraSMART

Automated wireless expense chargeback

Mobile call accounting

Personal call identification

Interactive graphs and charts

Landline call accounting

Call histories

About VeraSMART

VeraSMART is a call accounting and reporting solution from Calero, which offers users tools for call tracking, personal call identification, capacity monitoring, productivity tracking, call costing, and accounting for both wireline/landline and mobile/wireless communications. VeraSMART can be used to track calls, both inbound and outbound, and automatically notify users of calls to specific numbers, such as the emergency services. Users can also be alerted when call metrics exceed those expected for normal call activity, triggered by excessive calling, making unauthorized long-distance or international calls, and dialing flagged numbers. Employees can be made aware of their personal usage and call habits with personal call identification, which includes full call histories and costs, to capture appropriate reimbursements. VeraSMART can also be used to analyse daily call activity and traffic, including peak call flow. Issues such as insufficient capacity at peak times and long call queues can also be identified, as well as the productivity of call handlers, giving users insight into whether they have the capacity to handle the volume of calls they receive, and changes that can be made to improve customer satisfaction and employee productivity.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Emergency call tracking

Call record data

Automatic alerts

Call histories

Landline call accounting

Ad hoc reporting

Scheduled reporting

Productivity tracking

HIPAA compliant

Interactive graphs and charts

Customizable reports

Suspicious call tracking

Personal call identification

Mobile call accounting

Dashboard sharing

Customizable dashboards

Automated wireless expense chargeback

Unified data from multiple sources

Benefits

VeraSMART can be configured to track both inbound and outbound calls to specific numbers, such as emergency service calls.

Automatic alerts for metrics that exceed normal call activity with triggers for excessive calling, flagged numbers, long distance calls, and international calls.

Employees can view their personal call histories, and the associated costs, with users able to collect reimbursement for costs to the business.

VeraSMART can be used to track daily call activity, with traffic analysis, assisting users in judging required network capacity.

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