Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
Specifications
Business Size
Startup
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Computer Telephony
Customer Engagement Center
Dial in Computer Control
Digital Line Support
Employee Directory Access
Help Desk
Inbound Call Center
Interactive Voice Response
Knowledge Base
Known Issue Management
Line Transfer
Live Chat
Multi-Line Support
Multiple Scripts
Outbound Call Center
Outside Party Line Transfer
Phone Key Input
Progressive Dialer
Quality Management
Queue Management
Support Ticketing
Supports Caller ID
Supports TDD / TTY
Voice Customization
XML Data Pull
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