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Verascape

Name: Verascape
Rating: 4.5 (2 reviews)

By Verascape Inc.

1107 Interested

Highlights : About Verascape

Account Payment System

Advanced Audio Playback

Automated Routing

Automatic Message Retrieval

Call Center

Call Logging

Computer Telephony

About Verascape

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Computer Telephony

Customer Engagement Center

Dial in Computer Control

Digital Line Support

Employee Directory Access

Help Desk

Inbound Call Center

Interactive Voice Response

Knowledge Base

Known Issue Management

Line Transfer

Live Chat

Multi-Line Support

Multiple Scripts

Outbound Call Center

Outside Party Line Transfer

Phone Key Input

Progressive Dialer

Quality Management

Queue Management

Support Ticketing

Supports Caller ID

Supports TDD / TTY

Voice Customization

XML Data Pull

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