Highlights : About VCC Live
Product Details
Features
Conversion tracking
Customizable reporting
Database access
Electronic payments
Instant messaging
Permission management
Multi-Channel Communication
Ticket Management
SMS integration
Prioritizing
Data encryption
Call monitoring
Call center management
Visual analytics
Conversion optimization tools
PCI DSS compliance
Ratings & reviews
Chat
Productivity reporting
Customer service integration
Access control
Project management
Customer experience management
Customer service analytics
Customer Support
Benefits
Manage projects and databases
Quality control management
Inbound and outbound calls management
Manage a variety of channels including voice, emails, and SMS
Conversation management: voice recording, voice storage, real-time listening
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