Vaspian is a cloud-based phone solution that caters to small and midsize businesses across various industry verticals. Users are also provided with a full key system and PBX functionality. Vaspian offers a speech analytics feature that generates transcriptions based on recorded calls. A sentiment analysis tool is included in this feature that provides reports on customer experience. Users can also search through transcriptions and analyze calls to identifying customer trends with the help of customer scorecards. Vaspian also supports various hardware components like business IP phones, conference room phones, headsets and receptionist consoles.
Vaspian is a cloud-based phone solution that caters to small and midsize businesses across various industry verticals. Users are also provided with a full key system and PBX functionality. Vaspian offers a speech analytics feature that generates transcriptions based on recorded calls. A sentiment analysis tool is included in this feature that provides reports on customer experience. Users can also search through transcriptions and analyze calls to identifying customer trends with the help of customer scorecards. Vaspian also supports various hardware components like business IP phones, conference room phones, headsets and receptionist consoles.
Specifications
Business Size
Startup
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Bring Your Own Device (BYOD) Technology
Voicemail to Email Transcription
Videoconferencing
Call Queueing System
Call Recording & Monitoring
Benefits
Auto Attendant
A voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist.
Call Queueing Systems
Better manage calls during high volume times and let customers know where they are in line.
Call Recording & Monitoring
Record calls on a per-line basis with the ability to monitor and coach your employees while they handle calls.
Call Reporting & Wallboard
Real-time reporting metrics and visual wallboard center to improve your business model.
Intelligent Call Routing
A great call routing strategy will increase first contact resolution, decrease average handling time, and improve agent utilization.
Liveboard Dashboards
Share your numbers with your team with a display screen integration.
Speech Analytics
Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction.
Voicemail To Email Transcription
Your voicemails are automatically converted into text and delivered directly to your email inbox.
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