USAN provides an omni-channel customer engagement solution for midsize organizations to help them manage their contact center operations and deliver personalized customer support via inbound and outbound channels. It enables businesses to handle service requests, bill payments, accounts and more.
USAN provides an omni-channel customer engagement solution for midsize organizations to help them manage their contact center operations and deliver personalized customer support via inbound and outbound channels. It enables businesses to handle service requests, bill payments, accounts and more.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Data Import/Export
Basic Reports
Online Customer Support
Benefits
A customizable, workflow-driven desktop application
A customizable, workflow-driven desktop application that seamlessly integrates with Amazon Connect.
Add automated outbound calling capabilities
Add automated outbound calling capabilities natively to Amazon Connect to run multiple, concurrent campaigns.
Improve the customer self-service experience
Improve the customer self-service experience with mobile web and SMS interactions.
All-in-one package
All-in-one package delivers a basic Amazon Connect system setup to get to a Proof of Concept in 2 weeks.
Agile or waterfall approach
Agile or waterfall approach to custom system configuration and integration.
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