Home > Softwares > Operation and Service Software > Call Center Software > Universal Knowledge Software

Universal Knowledge Software

Name: Universal Knowledge Software
Rating: 4.5 (2 reviews)

By Knowledge Powered Solutions Ltd

1068 Interested

Highlights : About Universal Knowledge Software

Natural language search

Self-learning

Multi-lingual index & search

User-defined content expiry & revalidation schedules

Simple content editor

About Universal Knowledge Software

Universal Knowledge is a knowledge management solution designed by Knowledge Powered Solutions to increase the efficiency of agents and reduce operational costs. The modules offered include call center, customer service, web self-service, help desk and knowledge management. It provides a multi-deployment option and can be hosted either on cloud or on-premise.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Configurable taxonomy structure

Dynamic document repositories

Review & approval workflows

Full audit trails

Document versions

Customer feedback capture

Customizable templates

Style sheets

Knowledge capture

Notifications portal

Custom reporting

Report dashboards

Automatic index process

Keyword extraction

Image & video embedding

Dynamic FAQs

‘Required Reading’

Self-service portal

Guided problem solving

Benefits

Indexed and listed automatically

Existing knowledge assets can be indexed and listed automatically, with multiple knowledge sources searched, patterns and concepts determined from within document sets, and keywords automatically extracted.

Allow users to search content

The built-in natural language search and self-learning capabilities allow users to search content by asking questions using natural phrases rather than keywords, with the system continually adding the phrasing used in searches into the index.

Users can employ the ‘Required Reading’ feature

For important campaign information, new policies, or critical updates, users can employ the ‘Required Reading’ feature to track which customer service staff and help desk agents have received and read notices.

An automatically-generated list

An automatically-generated list of the most used documents creates a dynamic ‘Frequently Offered Solutions’ section accessible by agents and available on the self-service portal, ensuring that the selection reflects the documents which are most commonly accessed without requiring manual maintenance.

To identify training needs and recognize the contribution of authors

User behavior, including search histories, knowledge contributions, and search success rates, can be tracked and used to identify training needs and recognize the contribution of authors of the most widely used documents.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO

PureCloud

Features: Omnichannel agent desktop PureCloud Voice telephony service

PureConnect

Features: Agent dashboard Validate callers