Highlights : About UJET
Product Details
Features
Contact History
CRM Integration
Instant Messaging
Multi-Channel Communication
Multi-Channel Management
Real Time Reporting
Security & Encryption
Activity Dashboard
Call Center Management
Authentication & Security
API
Chat
IVR / Voice Recognition
Reporting & Statistics
Customer Service Integration
Contact Management
Customer Experience Management
Contextual Search
Customer Support Tracking
Blended Call Center
Call Logging
Call recording
Knowledge Management
Survey Management
Appointment Management
Benefits
With the unique Smart Actions, problems are resolved easily and with quick precision.
Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
Handle-time cut by half, with automated workflows.
Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
Real-time reporting to gather business insights.
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