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uContact

Name: uContact
Rating: 4.5 (2 reviews)

By Integra CCS

976 Interested

Highlights : About uContact

PBX Audio, Video, Desktop Softphone

Click2Call & Call Back

Real Time Monitoring

Dialers Preview, Progressive, Power, Predictive

Quality management

Reporting Analytics

About uContact

uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers at every contact point via a variety of communication channels. uContact offers all these and more in a single, unified software. With uContact, organizations and businesses will see a huge 45% increase in agent productivity while cutting down the reduction time by as much as 26%, resulting in 34% increase in customer satisfaction. The software integrates leading telephony technologies like SIP and WebRTC technology, Visual Designer IVR, and more with functionalities of a customer relationship management software and workforce management platform. uContact provides elements of gamification to empower agents to become more efficient and productive. Gamification features include customizable games, badges, and rankings to name a few.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

ACD Virtual Hold

PBX Audio, Video, Desktop Softphone

Voice Broadcast TTS – ASR

SMS

Click2Call & Call Back

Social Networks

Real Time Monitoring

Workforce Optimization

Workflow Designer

Recording

IVR

Dialers Preview, Progressive, Power, Predictive

Web Chat

Email

Other text channels

Quality management

Reporting Analytics

Forms Designer

Benefits

Users can monitor operational data in real time, enabling users to track contact center campaigns and individual agent performance carefully.

uContact incorporates coaching tools, permitting supervisors to spy, coach and intervene on customer calls in real time.

uContact facilitates reporting analytics, allowing users to design custom reports in graphical and intuitive formats easily.

Users have access to advanced functionalities such as virtual hold, providing users with the technology to generate call backs to abandoned calls and collect customer satisfaction surveys when a call ends automatically.

uContact includes voice broadcast capabilities, automating outbound contact with customers with customized messages.

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