Twilio's Voice API is a fully programmable VoIP system that helps companies make, manage and route calls to a browser, app, phone and more. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business. Twilio's programmable voice platform integrates data with any customer relationship management (CRM) system or data source.
Twilio's Voice API is a fully programmable VoIP system that helps companies make, manage and route calls to a browser, app, phone and more. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business. Twilio's programmable voice platform integrates data with any customer relationship management (CRM) system or data source.
Specifications
Business Size
Mid-Market
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
SIP Trunking
Unified Communications
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