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Track-It

Name: Track-It
Rating: 4.5 (2 reviews)

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Highlights : About Track-It

IT Help Desk / Facilities Management / HR Management

Asset Management

Self-Service Portal

Mobile Help Desk

Scheduled & E-mailed Reports

Dashboards and Analytics

About Track-It

Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module is used to build a database of known issues and their general solution. The database offers insights into recurring trends and challenges. Track-It! helps technicians design solutions for repetitive problems that can be marked public for end users as a part of a self-service channel. The solution also helps IT technicians track and prioritize work. Change management module helps users control costs and outages due to unplanned network or server issues. The module also minimizes IT infrastructure change risks through timely review, enforcement, and approval automation.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Dashboards and Analytics

Training

Knowledge Management

Software License Management

Change Management

IT Help Desk / Facilities Management / HR Management

Asset Management

Self-Service Portal

Mobile Help Desk

Scheduled & E-mailed Reports

Purchasing

Library

Benefits

Improve end-user satisfaction and resolution rates while reducing costs by allowing your help desk technicians to track their work more efficiently.

Reduce costs and wasteful spending on IT assets you thought were lost or didn’t realize you owned.

take control of your IT environment and make better decisions with complete hardware, software and configuration data about all of your assets.

Control costs and outages resulting from unplanned network or server changes.

Reduce costs by allowing end-users to log tickets and get status on existing tickets through the Self-Service Web Portal.

Save time and money by allowing your mobile help desk technicians to update their work orders and enter new ones while on the go.

Allows IT staff to build a database of solutions to help save time and money

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