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Thunderhead

Name: Thunderhead
Rating: 4.5 (2 reviews)

By Thunderhead

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Highlights : About Thunderhead

Real-time customer view

Multi-industry solutions

Specific language/ idiom communications

Advanced collaboration capabilities

Tailored communication tools

Manage multiple channels

About Thunderhead

Thunderhead's ONE Engagement Hub is a customer engagement solution designed to enhance the experience of your customers across multiple channels and platforms. The software provides a visualization into the customer journey, allowing you to map, monitor and optimize multi-channel customer communication. The ONE Engagement Hub from Thunderhead provides a suite of intelligence tools that give real-time analytics, journey visualization and actionable insights. Journey performance can be monitored in real-time and measured in the form of KPIs and metrics. The software can also be used to create smart, personalized content based on customer behaviour, that is delivered at the optimal time and to the right channel or device.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Customer journey optimization

Regulatory compliance checking

Personlized conversations

Tailored communication tools

Journey mapping

Advanced collaboration capabilities

Real-time customer view

Benefits

Adaptive Engagement Profile:

The ONE Engagement Hub draws on real-time customer data, such as preferences, profile information and context, using this to advise on the best content to provide.

Tailored Customer Content:

This feature lets you create personalized content that meets regulatory compliance across multiple jurisdictions, and is tailored to your customers needs', including preferred language and idiom.

Business Insights:

The ONE Engagement Hub provides key business insights drawn from a range of sources, as well as all the sales, call center, and customer services systems you use.

Smart Collaboration:

The collaboration tools offered by Thunderhead ensure that all customer-facing staff can collaborate on information and deliver key documents to client from one source.

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