thinQ

About thinQ

thinQ is a cloud communication platform designed to help contact centers, telephone companies and enterprises control all aspects of their inbound and outbound communications with local voice, toll-free voice, call routing, voice API integrations, database solutions, messaging technology, and more. thinQ offers a 35-carrier outbound LCR (least cost routing) and 5-carrier inbound (toll-free LCR) solution, plus it allows users to order and provision both local and toll-free numbers with SMS/MMS, CNAM (caller ID) and LRN (location routing number) capabilities. Users also have real-time network visibility with thinQ. thinQ’s local voice tools help users purchase, port, and manage local DID (direct inward dialing) numbers from multiple vendors. Users can search availability for new numbers, and select single or grouped numbers, before checking portability and provisions. thinQ then allows users to assign custom routing parameters along with multiple dynamic failovers. Voice and messaging features such as SMS/MMS messaging, caller ID, location routing number (LRN) and E911 serve to enhance local DID functionality. The LRN helps users route calls accurately, while the E911 allows users to attach address information to any number to facilitate emergency location services. With cloud-based toll-free voice technology, thinQ enables users to order and manage their toll-free numbers, as well as control the routing over multiple toll-free carriers. A simple SIP (session initiation protocol) connection aims to give users complete routing control and higher-quality voice performance. To initiate call routing, users customize their settings and select their preferred carriers, routing parameters, call limits and dynamic failovers. Real-time CDR monitoring and SIP tracing tools help users gain insight into calling performance. thinQ allows users to integrate CNAM IN or OUT (caller ID) into their applications or phone systems to receive reliable caller ID information.