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ThinkOwl

Name: ThinkOwl
Rating: 4.5 (2 reviews)

By ThinkOwl

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Highlights : About ThinkOwl

Ticket Management

Self Service Portal

Network Monitoring

Knowledge Base Management

IT Asset Management

Document Storage

About ThinkOwl

ThinkOwl is a cloud-based customer service management solution. Key features include multi-channel inbox management, case management, workflow automation and a customer portal. The multi-channel inbox helps users manage customer interactions by collecting data from different channels such as email, live chat and Twitter and delivering messages to a unified inbox. Users can filter messages based on user skillset, communication channel, message status and priority.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automated Routing

Alerts / Escalation

Customizable Branding

Email Integration

Interaction Tracking

Multi-Channel Communication

Real-time Chat

Service Level Agreement (SLA) Management

Ticket Management

Self Service Portal

Network Monitoring

Knowledge Base Management

Customer Segmentation

Feedback Management

Multi-Channel Data Collection

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