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Thematic

Name: Thematic
Rating: 4.5 (2 reviews)

By Thematic

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Highlights : About Thematic

Analytics

Customer segmentation

Personalized dashboards

Data import from multiple sources

Thematic analysis

Trend identification

About Thematic

Thematic is a cloud-based customer feedback analysis platform which converts existing CSAT and NPS data into actionable insights through AI-powered thematic analysis. The software can import data from any source and provides users with real-time trend analysis, data visualization, and side-by-side comparisons. Thematic can pull data from a range of systems through native integrations and its own API, including SurveyMonkey, SurveyGizmo, InMoment, AskNicely, Medallia, Salesforce, and Zendesk. Themes let users see which topics are mentioned most often, and track the impact of each theme on overall satisfaction, spend, loyalty, and churn. The themes editor also allows users to adjust themes to increase their relevance.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Analytics

Customer segmentation

Dashboard export

Data import from multiple sources

Data visualization

Impact calculation

Personalized dashboards

Pivot tables

Side-by-side comparisons

Summarization

Thematic analysis

Trend identification

Benefits

Personalized dashboards provide users with data visualizations and widgets based on their role and department.

Real-time trend identification allows users to take immediate action on any potential issues or competitor growth.

Themes can be adjusted through the drag-and-drop interface to improve the relevance of results, such as by merging multiple themes.

The comparison tools provides users with insight into the relative importance of subthemes and themes, and lets them compare data between different customer segments.

Customer data and feedback

Customer data and feedback can be imported from any source, including Zendesk, Salesforce, and SurveyMonkey, and the AI-powered analysis automatically uncovers and visualizes themes.

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