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Tenfold

Name: Tenfold
Rating: 4.5 (2 reviews)

By Tenfold

1348 Interested

Highlights : About Tenfold

Call analytics dashboard

Activity logging

Assign follow up tasks to team members

Caller info pop-ups on inbound/outbound calls

Activity history shown in caller info pop-up

Automatic call logging to CRM

Custom field data in pop-up

About Tenfold

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems. Tenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively.

Specifications

Business Size

Small

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Call analytics dashboard

Activity logging

Assign follow up tasks to team members

Caller info pop-ups on inbound/outbound calls

Activity history shown in caller info pop-up

Automatic call logging to CRM

Custom field data in pop-up

Email template integration

Gamification of call activity

Lead capture

Update lead status on call

Opportunity management

Team based analytics

Leads slipping away notification emails

Records creation & management

Social media integration

Relate calls to cases & tickets

Click to dial on all Google Chrome pages

Open API for third party integrations

Integrate with MS Dynamics CRM and Freshdesk

Floating UI

Emails

Benefits

Easy implementation

Tenfold works with CRMs seamlessly so you immediately benefit without the need to change your current IT infrastructure.

Increase productivity

Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.

Great customer experience

Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.

Make better business decisions

Make the most informed business decisions as Tenfold logs all call data into CRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.

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