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Teckst

Name: Teckst
Rating: 4.5 (2 reviews)

By Teckst

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Highlights : About Teckst

Multi-Channel Messaging

Conversation Transfer

Auto-Responders

Reply-Enabled Notifications

Ticket Management

About Teckst

Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies. Primary features include SMS/MMS, Facebook Messenger and WeChat connectivity, single sign-on, audio and desktop notifications, conversation assignment, active ticket status and macros and snippets. Teckst allows users to select and send messages from a pre-written message database. Customers can connect with their customer service providers via SMS/MMS, Facebook Messenger, WeChat and more. The conversation tag feature allows users to organize issues and track metrics. Teckst helps users assign tickets to available agents. It marks active tickets with a bright blue dot to prevent agent overlap. It offers integration with Salesforce, Zendesk, Help Scout, Oracle Service Cloud, FreshDesk, SugarCRM and others.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Multi-Channel Messaging

Receive and respond to messages from SMS/MMS and chat apps like Messenger and WhatsApp in one place.

Conversation Transfer

Transfer conversations to other agents or teams when appropriate, or managers for help. You can even send to other CRMs.

Auto-Responders

Get back to customers immediately with automatic responses, including message receipt notifications and answers to FAQ's.

Reply-Enabled Notifications

Answer age-old questions like “Where’s my order?” or "How do I make a return?" faster with notifications that are reply-enabled.

Suggested Responses

The Teckst platform uses machine learning to suggest the best replies based on past inputs from agents.

Ticket Management

Configure ticket routing rules and prevent multiple agents from messaging the customer at the same time.

Character Counter

A handy character counter helps agents keep messages short, sweet, and textable.

Notifications

Keep your team on top of every message with audio, desktop, SMS, and Slack notifications.

Continuous Conversations

See past message history without having to click around (even those in closed tickets), giving agents context and allowing for ongoing conversations that build strong customer relationships.

Media Library

Give agents a library of approved images that they can share with customers, keeping brand messaging on point and improving resolution time.

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