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TechSee

Name: TechSee
Rating: 4.5 (2 reviews)

By TechSee

1658 Interested

Highlights : About TechSee

Customer experience management

Help desk management

Secure data storage

CRM integration

Guided problem solving

Visual analytics

About TechSee

TechSee is an intelligent visual support system that offers SMBs and enterprises a smart visual platform from which to assess, diagnose and resolve technical issues remotely. Incorporating live video, photo chat and intuitive visual guidance tools, TechSee aims to provide users with a reliable and user-friendly visual support solution. From the smart visual platform, TechSee presents users with a real-time view of the customer’s technical problem. In order to assess the situation and provide visual guidance, TechSee allows users to interact with customers through a live virtual channel. Utilizing an augmented reality pointer, annotations and on-screen text, TechSee enables users to give clear instructions to show a customer exactly how to resolve the issue. Continuing to operate on the live virtual channel, users can observe as the customer tests and verifies the solution.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Customer experience management

Chat functionality

Help desk management

Feedback management

Real time monitoring

Real time updates

Secure data storage

Issue management

Issue tracking

Video support

Workflow management

Guided problem solving

Training management

Customer history

Best-path resolutions

Visual analytics

Benefits

TechSee employs real-time technology, allowing users to assess, diagnose and resolve technical issues remotely and efficiently.

TechSee’s smart visual interactive platform permits users to see exactly what the customer sees, helping users resolve remote problems quickly.

TechSee utilizes proprietary algorithms to ensure productive decision support.

TechSee maintains that no previous IT knowledge or training is required to use the software, thereby offering users a simple and hassle-free service.

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