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Teamwork Desk

Name: Teamwork Desk
Rating: 4.5 (2 reviews)

By Teamwork

973 Interested

Highlights : About Teamwork Desk

Ticket Assignments

Ticket Statuses

Satisfaction Rating

Agent Specific Reporting

Date Comparisons

Completely Customizable

About Teamwork Desk

Software doesn’t support your customers. You do. Teamwork Desk gives you all the help desk software features you need to exceed your customers’ expectations and provide an unforgettable support experience. Collect every customer interaction in one place, so you can answer their queries with context and provide more productive, personal responses. Centralize all your customer communications, and improve transparency across your team.

Specifications

Business Size

Small

Deployments

Premise

Language Support

Arabic,Chinese,Czech,Danish,Dutch,English,French,German,Hungarian,Japanese,Korean,Norwegian,Polish,Portuguese,Russian,Spanish,Swedish,Taiwanese,Thai,Turkish,Ukrainian

Platforms

Product Details

Features

Ticket Assignments

Private Notes

Unlimited Inboxes

Ticket Statuses

Saved Replies

Customer Profiles

Satisfaction Rating

User Permissions

Ticket Reports

Team Reports

Agent Specific Reporting

Customer Happiness

Advanced Filters

Date Comparisons

Custom Domain

Benefits

Communicate with clarity

We take care of the logistics and give your team everything they need to answer customer queries with confidence. Teamwork Desk gives your team time to focus on what really matters: the people.

Delight your customers

Customers are at the heart of everything that you do. Their experience is your priority. No matter the interaction, you want them to be happier than when they started. Teamwork Desk allows for efficiency without the loss of that personal touch - keeping your customers happier for longer!

Guide your customers to success

Guide your customers to the information that they need, even when your support team isn't on duty. Empower your users by giving them 24/7 self-service support through help docs which will allow them to find answers to their questions without needing to contact your team.

Measure your metrics

Keep an eye on your KPIs so you always know where you're delighting your customers, and where their may be room for improvement. With real time information on your customers experience, your team can measure their performance and keep customer happiness at the core of everything you do.

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