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TeamHeadquarters

Name: TeamHeadquarters
Rating: 4.5 (2 reviews)

By Entry Software

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Highlights : About TeamHeadquarters

Asset management

Project planning

Project portfolio reporting

Resource availability prediction

Resource management

About TeamHeadquarters

TeamHeadquarters is a help desk management solution that offers small and midsize businesses a service desk, project management, resource management and scheduling functionalities within a suite. The software is available for deployment both on-premise and in the cloud. The service desk functionality of the software allows users to manage and monitor their resources in order to address problems and incidents. Users can create tickets for their service requests and track the status of all ongoing and closed service requests in a unified queue.

Specifications

Business Size

Small, Mid-Market

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Resource planning

Service desk

Service request portal

Sync with Microsoft Outlook

Ticket & task scheduling

Ticket assignment

Ticket filters

Timesheets

Project management

Organizational reporting

Multiple ticket queues

Integrated calendar

Incident & problem management

Gantt chart

Email notifications

Document storage

Data import/export

Dashboards

Custom email addresses

Change request management

Benefits

The queues dashboard gives users instant feedback on the status of all queues, with data on tickets, problems, ticket volume by location or product, and time entries, with the ability to access items or lists by clicking on individual data elements.

Project managers can view all resource availability and trends before assigning resources to tasks, and use the built-in Gantt chart to schedule, set constraints for, and update tasks.

The customer self-service portal allows customers to submit service requests and track the progress of projects they are sponsoring from a single location, with status updates outlining accomplishments, issues, risks, and comments.

Tasks and tickets can be scheduled with the built-in calendar, and users can capture their hours worked for their timesheets.

New teams are automatically created for each project or queue added to TeamHeadquarters, and users can review predicted team availability across an 8-week window, based on total available hours minus assigned tasks.

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