Home > Softwares > Operation and Service Software > Helpdesk and Ticketing Tools Software > TeamDynamix ITSM

TeamDynamix ITSM

Name: TeamDynamix ITSM
Rating: 4.5 (2 reviews)

By TeamDynamix

1102 Interested

Highlights : About TeamDynamix ITSM

Agile Methodologies

Budget Management

Collaboration Tools

Customizable Templates

Idea Management

Milestone Tracking

About TeamDynamix ITSM

TeamDynamix IT Service Management (ITSM) is a cloud-based and on-premise support solution, which assists public sector, educational and healthcare firms with issue tracking, root cause analysis and asset management. Its key features include infrastructure performance monitoring, resource allocation, project management and reporting. The application enables service desk operators to connect with technicians and assign ticket requests to departments. Clients can use the AI-based search functionality through the self-service portal to resolve issues and access catalog. Supervisors can use the solution to manage configuration items, system dependencies, blackouts and maintenance windows.

Specifications

24/7 Support

Yes

Business Size

Small

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Milestone Tracking

Time & Expense Tracking

Portfolio Management

Kanban Board

Gantt Charts

Cost-to-Completion Tracking

Client Portal

Agile Methodologies

Budget Management

Collaboration Tools

Customizable Templates

Idea Management

Resource Management

Traditional Methodologies

Alerts / Escalation

Automated Routing

Document Storage

IT Asset Management

Knowledge Base Management

Network Monitoring

Recommended Product

Device42

Features: Audit Management Cost Tracking

osTicket

Features: Agent collision avoidance Assign and transfer tickets

IT Glue

Features: Dashboard Issue Management

NABD

Features: Automated Routing Document Storage

Sage CRM

Features: Calendar/Reminder System Email Marketing

xSellco Helpdesk

Features: Integration to all the biggest marketplaces Integration to all leading shopping carts and ecommerce web platforms

Related Product