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Tealeaf

Name: Tealeaf
Rating: 4.5 (2 reviews)

By IBM

1025 Interested

Highlights : About Tealeaf

Analytics

Dashboard

Predictive Analytics

Feedback Management

Multi-Channel Data Collection

Sentiment Analysis

About Tealeaf

Owned by IBM, Tealeaf is both an on-premises and cloud software that works using an API to collect and monitor visitor’s activities on the web and mobile apps. AI-based behavioral analytics helps organizations build a digital platform which engages and retains customers. It improves conversion rate and streamlines the user's digital process. Tealeaf offers you deep insights through session replay that can help in upgrading the user's business. It works fast and provides opportunities to capture market and lead industry. This simple to use software saves users time by enabling them to work on the most important tasks in order to optimize customer experience. Users can also add personalized reports to fulfill their needs.Session replay is a tool provided by Tealeaf that helps you identify errors and customer struggles on the business's website. It helps to correct faulty UI, leading to higher customer satisfaction and loyalty levels.

Specifications

Business Size

Enterprise

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Analyze customer behavior

Optimize your digital channels by visualizing web and mobile interactions.

More profitable & effective customer service

Improve problem resolution speed and reduce call time in call centers.

Solve abandonment with AI Struggle Analytics

AI alerts you to customer struggles in your digital world and helps you quantify business impact so you can prioritize a fix.

Secure your data

Block sensitive data to keep it from the cloud, or keep all data on your premises. We enable compliance with applicable regulations like GDPR.

Save time, take action with AI Anomaly Detection

Capitalize on opportunities, correct failures. When performance is abnormal, either good or bad, Watons tells you – right away. And the best part of all? He tells you why - the top contributing factors to spikes and dips.

Ask Watson and save time

Need help? Start a chat with your AI-powered Watson Assistant.

Boost the mobile experience

Make sure your cross-device, cross-browser, and app users have a smooth experience and come back for more with mobile analytics.

Detect and fight fraud

Keep digital records of online transactions and be alerted to potentially fraudulent behavior patterns.

Optimize design and usability

Analyze and understand user intention across channels with session replay, heatmaps, attention maps, link and form field analytics, and more.

Leverage the Watson Customer Experience Analytics suite

Reach a new level of integrated, actionable insight into the customer journey with AI. Create end-to-end experiences impactful enough to capture market share.

Boost the mobile experience

Make sure your cross-device, cross-browser, and app users have a smooth experience and come back for more with mobile analytics.

Benefits

Boost conversion and revenue

Fully understand your web and mobile experience and know how to make it better with customer data analytics. Your customers will reward you.

AI illuminates opportunities & struggles

Understand why customers progress or abandon with AI-powered struggle analytics. Capitalize quickly on opportunities.

Tailor marketing to intent for + ROI

Create behavior-based marketing segments around events like abandonment or struggle to improve customer value.

Accelerate your digital transformation

Get the customer understanding and instant feedback that powers successful digital experience investments.

Fight fraud

Get alerted to fraudulent or other malicious activity. Block and investigate suspect transactions.

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