Home > Softwares > Operation and Service Software > Call Center Software > TCN

TCN

Name: TCN
Rating: 4.5 (2 reviews)

By TCN

1185 Interested

Highlights : About TCN

Call Logging

Call Scripting

Call recording

Campaign Management

Inbound Call Center

Interactive Voice Response

Manual Dialer

Outbound Call Center

About TCN

TCN is a cloud-based call center solution that caters to various industry verticals including health care, automotive and business process outsourcing (BPO). TCN is available for multiple channels such as inbound, outbound, blended, email and mobile SMS. Key features include an auto dialer, manual dialer, voicemail delivery, speech analytics, interactive voice response (IVR), interactive voice messaging (IVM) and reporting.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Auto Dialer

Automated Notices

Callback Scheduling

Client Management

Compliance Management

Contact Management

In-House Collections

Call Monitoring

Call Recording

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

Contact Management

FCC Compliance

FTC Compliance

Lead Capture

Lead Management

Benefits

Provide skill-based call routing

TCN’s inbound solutions provide skill-based call routing, reliable redundancy-backed systems and custom logic technology to ensure that clients can approach the right agent without wasting any time.

Able to monitor campaigns

Managers are able to monitor campaigns, agents and performance indicators using TCN’s comprehensive dashboard

Inbound and Outbound processes

TCN blends agents from inbound and outbound processes to help increase client contact rates by 20 to 50.

Provides segment groups

It provides segment groups, portfolios and customers for client-specific compliance and reporting

Call centers using TCN

Call centers using TCN can analyze real-time metrics through various types of dashboards.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO

Sharpen

Features: CRM & Sales Dashboards CRM & Sales Reports

Twilio Flex

Features: Real-time chat Queue management