Highlights : About TCN
Call Logging
Call Scripting
Call recording
Campaign Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Product Details
Features
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Compliance Management
Contact Management
In-House Collections
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Benefits
Provide skill-based call routing
TCN’s inbound solutions provide skill-based call routing, reliable redundancy-backed systems and custom logic technology to ensure that clients can approach the right agent without wasting any time.
Able to monitor campaigns
Managers are able to monitor campaigns, agents and performance indicators using TCN’s comprehensive dashboard
Inbound and Outbound processes
TCN blends agents from inbound and outbound processes to help increase client contact rates by 20 to 50.
Provides segment groups
It provides segment groups, portfolios and customers for client-specific compliance and reporting
Call centers using TCN
Call centers using TCN can analyze real-time metrics through various types of dashboards.