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Talkdesk Enterprise Cloud Contact Center

Name: Talkdesk Enterprise Cloud Contact Center
Rating: 4.5 (2 reviews)

By Talkdesk

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Highlights : About Talkdesk Enterprise Cloud Contact Center

Automatic call distribution

Customizable call queues

Customizable outbound caller ID

Desktop and email notifications

Interactive voice response

Omnichannel customer service

About Talkdesk Enterprise Cloud Contact Center

Talkdesk is an enterprise-grade call center software that carries all the necessary tools to integrate an entire call center operation in a single system: Interactive Voice Response (IVR), Automatic Call Distributor (ACD), call recording, voicemail, call queues, international numbers, advanced routing, call monitoring, comprehensive reporting, personalized messages, and so on.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

One click integrations with Salesforce, Pipedrive, Zoho

Outbound dialer

Performance management

Quality management

Workforce management

Blended Call Center

Call Logging

Call Scripting

Call recording

Escalation Management

Inbound Call Center

Interactive Voice Response

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Benefits

Boost agent efficiency

Leverage 25+ out-of-the-box integrations with top business tools to help you streamline the call process and consolidate customer information

Make data-driven decisions

Talkdesk’s historical and real-time reporting allows teams to easily identify trends in key metrics and detect performance inconsistencies before they become widespread.

Deploy with lightning speed

Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.

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