Highlights : About Talkdesk Enterprise Cloud Contact Center
Automatic call distribution
Customizable call queues
Customizable outbound caller ID
Desktop and email notifications
Interactive voice response
Omnichannel customer service
Product Details
Features
One click integrations with Salesforce, Pipedrive, Zoho
Outbound dialer
Performance management
Quality management
Workforce management
Blended Call Center
Call Logging
Call Scripting
Call recording
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Benefits
Boost agent efficiency
Leverage 25+ out-of-the-box integrations with top business tools to help you streamline the call process and consolidate customer information
Make data-driven decisions
Talkdesk’s historical and real-time reporting allows teams to easily identify trends in key metrics and detect performance inconsistencies before they become widespread.
Deploy with lightning speed
Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.