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Swell CX

Name: Swell CX
Rating: 4.5 (2 reviews)

By Swell

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Highlights : About Swell CX

Analytics

Customer Review Platform

Multi-Channel Collection

One-Click Feedback

Review Notification

About Swell CX

Swell CX is a cloud-based platform designed to help small to large businesses collect and manage customer experience feedback through net promoter scores, online reviews, and customer satisfaction (CSAT) surveys. The unified platform comes with a one-click feedback system which allows users to generate positive reviews from customers in real time. Key features of Swell CX include process automation, review management, social media metrics, gamification, sentiment analysis, surveys, trend analysis, and multi-channel feedback collection. The platform comes with a centralized dashboard, which allows users to manage the entire lifecycle of online reviews, from tracking and collection through to final reporting. Enterprises can use text and email support functionalities to directly engage and communicate with customers regarding feedback. Swell CX supports an application programming interface, as well as built-in integration features to connect the platform with third-party CRM, POS, patient management systems, and more. The platform's customization module lets users personalize all aspects and processes of feedback to encourage better response rates.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Analytics

Customer Review Platform

Customer Satisfaction (CSAT) Surveys

Multi-Channel Collection

Negative Feedback Management

One-Click Feedback

Response Management

Review Monitoring

Review Request

Social Media Monitoring

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