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SurveyMonkey CX

Name: SurveyMonkey CX
Rating: 4.5 (2 reviews)

By SurveyMonkey Engage

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Highlights : About SurveyMonkey CX

The most reliable, widely used metric

Net Promoter Score® (NPS) is the most widely used way to measure customer loyalty. That makes it a benchmarkable metric that you can use to compare yourself against your peers - or even internally against other products or geographies.

The easiest way to drive growth

SurveyMonkey CX takes the popular Net Promoter System to the next level. As the world's #1 survey platform, we've perfected the methodology to deliver richer insights for your business while offering a great customer experience. Compelling visualizations and powerful analysis tools help uncover strengths and problem areas. Most importantly, we help you translate insights into action to close the loop with customers and increase revenue.

Proven ROI

With SurveyMonkey CX, you can accurately measure customer loyalty and understand the drivers behind your NPS. That way you’ll know exactly what actions will move the needle. Plus, predict the impact your customer experience program will have on revenue so you can calculate ROI, invest intelligently, and accelerate growth.

About SurveyMonkey CX

SurveyMonkey CX helps captivate customers throughout the entire user journey. Organizations are able to monitor and optimize customer satisfaction at all relevant interaction points such as purchasing, onboarding, or post service requests to increase retention. All CX surveys are designed to be quick, clean, and branded for the business, and come with easy editing functionality for changing colors, upload logos, customizing the language, and editing questions, all within an easy-to-use interface. Users can upload customer lists and NPS data captured with SurveyMonkey and TechValidate, as well as trigger NPS surveys from Salesforce. Users can also embed CX surveys in marketing campaigns, share survey links, or trigger surveys using SurveyMonkey’s API. With SurveyMonkey CX, businesses can analyze customer satisfaction with real-time NPS trends and an intuitive dashboard to instantly drill down to spot problem areas. Powerful filtering tools enable users to filter, segment, or cross-tab NPS by date, answer, country, or any other attribute, while sophisticated algorithms auto-categorize any open-ended responses. Geographic NPS maps provide a global view of customer satisfaction, and users can benchmark their NPS using the world's largest NPS benchmark dataset. Additional features include survey scheduling, reminders, data export, and automatic sync with Salesforce.

Specifications

Business Size

Mid-Market

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Beautiful, brief, and branded

CX surveys are quick, clean, and branded for your business. They keep your customers happy while getting you the data you need.

Based on NPS

All CX surveys begin with the Net Promoter question—"How likely would you be to recommend X to a friend or colleague?"—and follow NPS best practices.

Easy editing

Change colors, upload your logo, customize language, and edit questions in a fast and fun interface.

Embedded NPS question

We embed the NPS question in invitation emails for maximum response rate. Fewer clicks for your customers—more responses for you.

Multilingual surveys

CX surveys look great on every device—iOS, Android™, and all modern desktop browsers and email clients.

Ask follow-up questions

Create your own custom follow-up questions to gain deeper insight into your NPS data.

Upload customer lists

Upload your customer lists, and let us send the emails. We take care of maximizing deliverability and response rates.

Import from SurveyMonkey + TechValidate

Continually import NPS data captured with SurveyMonkey and TechValidate.

Trigger NPS surveys from Salesforce®

Trigger NPS surveys based on business logic in Salesforce. CX will also sync NPS data back into Salesforce.

Add custom filters

Add custom filters specific to your business so you can easily slice and dice your data.

Share a survey link

Collect NPS data simply by sharing a survey link with your customers.

Trigger surveys with our API

Use our API to trigger CX to send a survey invitation via email.

Intuitive dashboard

Get the 64,000-foot view, and instantly drill down to spot problem areas.

Real-time NPS trends

See how satisfaction is changing over time. Identify dips and proactively take corrective action.

Customer & account views

Drill down into individual customer responses or see the aggregate with account views.

Automated text analysis

Sophisticated algorithms auto-categorize open-ended responses so you don’t have to read and tag each one.

Key driver analysis

Understand the drivers behind your NPS, and identify your key strengths and areas for improvement.

NPS maps

Get a global view of your customer satisfaction with automatic response geotagging and interactive maps.

SurveyMonkey NPS benchmarks

See how your NPS compares with your peers’ using the world's largest NPS benchmark dataset.

Filter & segment by custom attributes

Segment and analyze your customer base however you like—just append attributes to your customer lists.

Connect NPS to revenue

Know the impact your NPS is likely to have on your future revenue, and plan campaigns knowing the revenue upside.

Benefits

Collecting and analyzing data

Creating, collecting and analyzing data from million of respondents has become an easy feat through SurveyMonkey. Built-in with configurable and collaborative attributes, this online survey tool can serve almost all the research based purposes of the conducting surveys. Long and short, simple and complex surveys can be created within minutes. And, the customizable features add to the interactive interface that SurveyMonkey offers to its users.

The wide question bank

One of the amazing features of SurveyMonkey is the wide question bank that offers specific inbuilt and customizable questions with regards to the different types such as customer satisfaction, employee feedback, demographics, community, healthcare, market research, human resources, events, political and non-profit; you can always add more questions to the survey as per your requirements.

Provide an impetus for making smart and wise decisions

SurveyMonkey can provide an impetus for making smart and wise decisions related to the different areas of enterprises. The reporting and analysis tool can accelerate the data-driven decisions and help organizations take measures to implement the suggested actions by these survey results.

With SurveyMonkey, team collaborations can also be improved.

Surveys can be filled out and shared across teams within organizations through one single account. This can prevent immense hassle that can come while manually analyzing, discussing or sharing the survey results.

Security

And if you are worried about the security of survey data, SurveyMonkey offers the best security encrypted survey platform. Data is validated by TRUSTe, Norton, and HIPAA features.

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