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SupportHero

Name: SupportHero
Rating: 4.5 (2 reviews)

By SupportHero

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Highlights : About SupportHero

Knowledgebase Building

Search Queries Statistics

Helpdesk Solution Integration

Contextualized Resources

About SupportHero

Support Hero is a cloud-based knowledge management solution that helps users create informative articles/tutorials and improve customer satisfaction. Key features of this platform include advanced statistics, search results monitoring, custom support resources and more. Designed for small to midsize businesses, Support Hero comes with embedded help support feature which resolves customer queries within the website. It comes with a contact form tool, which enables users to collect all information and provide support as per customer’s requirements. Additionally, the knowledge base module allows businesses to publish information within the company website and reduce inbound support tickets.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Knowledgebase Building

Search Queries Statistics

Helpdesk Solution Integration

Support Request Qualification

Advanced Support Analytics

Contextualized Resources

Smart Contact Form

Help Center Embed

Benefits

Advanced Support Analytics

With Support Hero, you can identify the most common help that users require. On top of that, the platform can tell you when your search articles helped and when they failed to aid users. Through the analytics the solution provides, you can create articles that address the issues your users encounter and improve your help center overall.

Contextualized Assistance

To aid your users in discovering your program’s features and their benefits, you have to place help where they are needed. Support Hero assists you in doing that with its contextual help element. This allows you to configure which support materials appear when users are employing or hovering over a component of your application. As such, they can find out more about the feature they want to use immediately to maximize them.

Helpdesk Integration

If you have an existing knowledge base, you can gain insights from it immediately. That is because Support Hero can connect with your favorite platforms like Salesforce Desk, Zendesk, and UserVoice. This way, you can discover how well your help articles are assisting your user base.

Smart Contact Form

Often, users send support tickets for the most common issues that you have self-service materials for. That is why Support Hero integrates smart features with your contact form. This means that before they send a query to your support team, users are prompted to check your knowledge base first. The contact form also assists you in qualifying support requests as they are sent to ensure the provision of fast and efficient assistance.

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