Home > Softwares > Others Software > Telecom Expense Management Software > SuperReceptionist

SuperReceptionist

Name: SuperReceptionist
Rating: 4.5 (2 reviews)

By Knowlarity Communication

1089 Interested

Highlights : About SuperReceptionist

Past call hooks (Hook API)

Multi-agent login (Role level access)

Advanced call forwarding

About SuperReceptionist

SuperReceptionist is a plug-and-play software for cloud-based reception that can be accessed from any web browser to perform tasks such as routing calls to agents, scheduling response calls, setting follow-up reminders, and monitoring call records. SuperReceptionist offers a clear and user-friendly interface that integrates with any ERP or CRM including Salesforce and Zoho CRM. SuperReceptionist users are assigned a special business phone number that diverts calls from clients and customers to an automated IVR receptionist. Users can assign and transfer specific calls to the right agent so that important queries are efficiently handled. Calls can also be routed based on the time of day to avoid missing important calls made after business hours. Once a call is completed, SuperReceptionist automatically creates a support ticket with a link to the customer’s records. Team members and agents can receive reminders for missed calls and follow ups, as well as organize tasks with a to-do list. All calls are identified using caller ID pop-up, even if the number is not saved on the agent’s mobile. Users can mark the status of every lead and take descriptive notes about conversations. Business owners using SuperReceptionist can automatically record customers’ calls for playback and keep a tab on conversations for future references. Users can enable voicemails and route calls intelligently from anywhere around world together with the multi language IVR for round-the-clock customer service.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Unified management

Programmable extensions

Time based routing

Click-to-call

Advanced call forwarding

Multiple language messages

Custom on-hold music

Multi-agent free login

Multi-agent login (Role level access)

Automated outbound calling

Past call hooks (Hook API)

Real-time analytics

Customized reports

Toll free number

Virtual number pool

Benefits

SuperReceptionist’s sleek web interface can be accessed from any web browser allowing users to login from nearly anywhere to schedule response for calls, ensuring that users never miss a business lead or leave behind an unhappy customer.

Dynamic greetings and multi-lingual messages greet callers depending on their location, and the customizable SMS API allows users to acknowledge them right after a call, as well as check up on how an agent responded to customer queries.

All incoming calls will auto-direct to selected agents who can also login and access complete call data, the dashboard and CRM to track and manage calls.

SuperReceptionist’s location-based routing lets users route calls to agents based on the incoming caller’s on geographic location.

Users can extract insights on marketing campaigns and view valuable call reports generated by SuperReceptionist using dynamic real-time analytics.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO