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Strikedeck

Name: Strikedeck
Rating: 4.5 (2 reviews)

By Strikedeck

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Highlights : About Strikedeck

Built for Speed

Get fast deployment & time to first value. Your team can be up and running in minutes.

Built to Scale

Just the right size for you today, and grows with you and your team to equip you for tomorrow.

Built for Ease

Get access to hundreds of templates, connectors, and out-of-the-box best practices.

About Strikedeck

Strikedeck is a customer success and engagement platform with real-time customer health scoring, workflow automation, and customer success planning tools. Other features include pre-created or customized workflow recipes, playbooks, task management, alerts, reports, and email sync. The Strikedeck customer engagement feature sends surveys, emails, task reminders, and workflow recipes to customers in order to maintain communication flow and business partnerships. The platform displays customer survey results, renewal statuses, journey stages, and other customizable displays selected by the user. The Strikedeck modular dashboard can be customized using display pods based on segmentation, usage behavior, and report templates. The platform tracks customer interactions and produces reports and algorithms based on usage trends. The reports also provide data on additional user-selected metrics and data points.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Customer Management

Health Score

Customer Support

Usage Tracking / Analytics

Accounting Management

Win / Loss Analysis

Benefits

Drive Lifecycle Visibility

Gain a 360° view into customer status including journey stages, survey results, renewal status, support tickets, key metrics, and more that give you a real-time view of all account activity.

Engage with Customers

Take advantage of the robust toolkit of surveys, emails, tasks, and automated workflow recipes & playbooks that standardize best practices for customer communication.

Build CSM Dashboards

Customize your display with pods that create visuals based on segmentation, usage behavior, and report templates that make Customer Success self-serve for teams of all sizes.

Customize Health Scoring

Gauge customer pulse and sentiment in real-time, and change inputs into health scoring algorithms directly from the Blitz settings module. Add relevant data points or metrics at any time.

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