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SpitFire

Name: SpitFire
Rating: 4.5 (2 reviews)

By OPC Marketing

SpitFire is a web-based predictive dialer solution for call centers, offering tools to make inbound and outbound call campaigns. It supports a hybrid dialer which uses the web interface for making calls while the software is installed on client’s server. The solution is based on .Net application environment and uses SQL database in the background. SpitFire Enterprise Predictive (SEP) offers support for unlimited lines and agents. It includes five different dialing modes viz. fixed-rate dialing, predictive dialing, quick connect, preview dialing and manual dialing. The client can load the list with contact numbers into SEP and allow the solution to make outbound calls and connect agents to the answered calls only. The solution keeps a track of time per call and intelligently monitor the call volume & frequency. SpitFire allows clients to manually set the call rate frequency and accordingly speed up or slow down the call rate, based on the number of agents available for the day or the number of working hours available. The tool displays the complete information stored for the contact on a web interface with flexibility to run multiple campaigns through a single screen. It also supports manual dialing wherein an agent can enter a telephone number and connect with a particular contact at any time. SpitFire also supports text-to-speech add-on which allows automating message by converting database information into a friendly voice that can be used on both voicemails as well as live answers. The solution offers call transferring capability through which agents can transfer the call to other agents or to a supervisor. SpitFire allows clients to choose the carrier service of their own and include additional features such as zip tone, call recording, call scheduling, CRM integration and more. It is suitable for small and midsized call centers and caters customers across the United States. Some of its customers are AC USA, Landmark, Call Centre Magic, RadNet and Heller Group.

963 Interested

Highlights : About SpitFire

Call recording, monitoring, and whisper coaching

Agent-to-agent call transfer with data transfer

Third party transfer with conference option

Reassign & reschedule callbacks

Live browser based statistics for campaigns, lists, agents

Role-based users for limiting or expanding feature access

About SpitFire

SpitFire is a web-based predictive dialer solution for call centers, offering tools to make inbound and outbound call campaigns. It supports a hybrid dialer which uses the web interface for making calls while the software is installed on client’s server. The solution is based on .Net application environment and uses SQL database in the background. SpitFire Enterprise Predictive (SEP) offers support for unlimited lines and agents. It includes five different dialing modes viz. fixed-rate dialing, predictive dialing, quick connect, preview dialing and manual dialing. The client can load the list with contact numbers into SEP and allow the solution to make outbound calls and connect agents to the answered calls only. The solution keeps a track of time per call and intelligently monitor the call volume & frequency. SpitFire allows clients to manually set the call rate frequency and accordingly speed up or slow down the call rate, based on the number of agents available for the day or the number of working hours available. The tool displays the complete information stored for the contact on a web interface with flexibility to run multiple campaigns through a single screen. It also supports manual dialing wherein an agent can enter a telephone number and connect with a particular contact at any time. SpitFire also supports text-to-speech add-on which allows automating message by converting database information into a friendly voice that can be used on both voicemails as well as live answers. The solution offers call transferring capability through which agents can transfer the call to other agents or to a supervisor. SpitFire allows clients to choose the carrier service of their own and include additional features such as zip tone, call recording, call scheduling, CRM integration and more. It is suitable for small and midsized call centers and caters customers across the United States. Some of its customers are AC USA, Landmark, Call Centre Magic, RadNet and Heller Group.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Quick connect dialing

Cell number identification scrubbing

Call recording, monitoring, and whisper coaching

Agent-to-agent call transfer with data transfer

Caller ID based on campaign

Third party transfer with conference option

CRM integration

Comprehensive reports

Predictive dialing

TTS - text to speech add-on

Unlimited campaigns lines

Reassign & reschedule callbacks

Fully blended outbound and inbound calling

Live browser based statistics for campaigns, lists, agents

Export data - new List, existing list or text file

Email recording by disposition

Unlimited dispositions

List priority & stacking

Unlimited custom fields

Role-based users for limiting or expanding feature access

Benefits

Spitfire’s predictive dialer feature allows clients to adjust the daily frequency of inbound and outbound calls manually which ensures daily optimization of call center productivity.

The auto-dialer feature helps to automatically place outbound calls and connect the answered calls directly to available agents.

The Quick Connect feature allows agents to log into a campaign with a one-to-one dial ratio and reduce drop call rate.

SEP is a flexible call center solution which supports unlimited lines, agents and campaigns.

The preview dialing option allows agents to view the contact information prior to the call and decide to dial-up or drop call.

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