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Solvemate

Name: Solvemate
Rating: 4.5 (2 reviews)

By Solvemate

925 Interested

Highlights : About Solvemate

Customer experience management

Customer service integration

Custom forms

About Solvemate

Solvemate is the smarter Customer Service bot. By asking smart multiple-choice questions, Solvemate finds the shortest path to the right solution for your customers. This allows your customers to get instant, self-service support with just the click of a button, or a tap of the finger. Unlike other chatbots, Solvemate is quick to integrate into your existing customer support flow and can handle complex customer requests (i.e. troubleshooting). The average resolution time is just 20 seconds.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Integrate anywhere

Artificial intelligence (AI)

Application integration

Custom forms

Customizable branding

Issue management

Instant messaging

Two-factor authentication

Escalation management

Customer service integration

Support ticket tracking

Rules based algorithms

Customer experience management

Customer service analytics

Benefits

Algorithm lead conversations with quick resolution time (average 12.4 sec)

Proactive training recommendations continuously improve precision and recall

Integrates into existing workflow to escalate difficult cases

Gain business insight with the analytics dashboard

Customize questions, colors, images, and forms to stay true to branding

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