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SolusOne

Name: SolusOne
Rating: 4.5 (2 reviews)

By SolusOne

912 Interested

Highlights : About SolusOne

Auto Dialing and Voice Broadcasting

Remote Agent Capabilities

Automatic Call Distribution

About SolusOne

- Outbound Call Center A Predictive Dialer with Advanced Agent Scripting and Real Time Reporting which comes automatically with Call Recording and the ability to have At-Home-Agents. - Customization & Reports Solus One's greatest strength is our ability to customize the solution and reporting to your company and industry's needs. - Inbound Call Center With advanced features including ACD, IVR, CRM, CTI and call conferencing, the Inbound System also works in a blended mode and has 100% recording, and Toll Free numbers. - Help Desk & Sales Reps An advanced ticket system easily transferable between agents will ensure the best service possible from your Help Desk. Also includes a flexible Sales Rep System. - Chat / Email / SMS - The modern web requires a CRM with the ability to communicate via Chat and Email on the web, as well as SMS with mobile phones worldwide. - IP PBX Integration Integrate a feature-rich Canadian Award winning Call Center Solution seamlessly into your IP PBX. Simply point our software to your client's IP address.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automatic Call Distribution

Agent Monitoring and Coaching Modes

Outbound Solutions

Call Recording

Business to Business Calling

Customized Solutions

IVR

Automatic Call Distribution

IP PBX

Conferencing

Connectors / APIs

3rd Party Transfer

Auto Dialing and Voice Broadcasting

Remote Agent Capabilities

IP PBX Integration

Benefits

Our greatest strength is our ability to customize the program and reports for your company and your clients.

Types of Specialization, APIs for other programs, New innovative Scripting, White Labeling for Company branding, Compliance Reports for Government, Consolidation Reports, Unique Real Time Client Reports

Modern Call Centers require the ability to communicate with customers in multiple forms. Solus One's system integrates seamlessly all four major communication types, including:

Telephony, Chat, Email, SMS

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